Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although there may be a minimum order depending upon your location.
Q: When do you set up?
A: We will call you a day or two before your party to give you a delivery window. And we've never been late to a party! Delivery may occur the day before your party, but we cannot guarantee that, so please don't tell the kids. ;-)
Q: Are your inflatables clean?
A: Yes. Our professional team will clean the bounce and perform a safety inspection before your party.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the bounce house the entire time. Once unplugged they deflate. That's why we require an outlet within 75´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: Do you require a deposit?
A: Yes all orders require a deposit of 50% (half). The deposit is not refundable for any reason.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. If you would like to make your final payment on a credit card, it MUST be done prior to the delivery. Our drivers cannot accept credit card information.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: What is your cancellation policy?
A: We are very flexible with our cancellation policy. While the deposit is NON-refundable, if you or Blast Party Rentals deems it necessary to reschedule your event (due to inclement weather ONLY) you have one year to use your deposit towards the rental of anything from the website. Blast Party Rentals may require cancellation due to weather based on the current weather report from Weather.com and WeatherUnderground.com.
Q: Special Delivery - This item requires special considerations.
A: Make sure you have at least a 4ft access to the area where this item will be set up. The inflatables can weigh up to 650 pounds so we need a clear path with ample room and no stairs or steep hills. Since this is such a large unit, we must be able to drive directly up to the set up spot.
Q: Set up Surface - What types of surface can you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, concrete, or inside on a gym or similar floor.. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Also, NO dirt, sand, or mulch. So to repeat - NO dirt, sand, rock, mulch, or gravel.
Q: Rain and Wind
A: Inflatables MAY NOT be operated in steady rain or any winds exceeding 15mph. If wind speeds exceed 15mph, all participants must be removed and units must be deflated until the wind is under 15mph.
Q: Special Weather Consideration
A: We are not able to set up some items if the forecast (using weather.com or weatherunderground.com) calls for 30% chance or rain or greater. In that case, you may reschedule your event or choose replacement items from available equipment.
Still have a question? Call or Write: firstname.lastname@example.org 603-300-8604
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